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Brand Care GPT

Connect Key Touch-points

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What we do

Custom ChatGPT for Your Social Media, IVR & Customer Care

What if you could understand how your phone, email, social, and other customer touchpoints relate to each other, in real-time?

Gain the ability to run a natural language search across ALL contact channels in 1 chatbot — so you can predict and act on hidden drivers of customer and prospect sentiment, for your entire business.

At Ekohe, we carefully assess your datasets, efficiently structure them for your unique business needs, and make them actionable through natural language search. Unlock advanced customer satisfaction through one chatbot: Insights, Predictions, Automated Actions - all within your reach.

Enterprise-level GPT

Unlock the conversational power of Custom Data. Revolutionize your business.

REQUEST DEMO WITH YOUR DATA

Automated Features

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CONVERSATIONAL SEARCHES

Search across all touchpoints - IVR, email, social media, etc – using 1 interface and natural language.

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IDENTIFY CUSTOMER INSIGHTS

Quickly uncover hidden, actionable drivers of sentiment, across (and between) all contact channels.

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VISUALIZATION IN A SNAP

Charting insights for one (or all) touchpoints ? Simply ask the system to build visuals - and get results in no time.

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SHARABLE INSIGHTS

Download or export KPI movement, charts/graphs, and customer sentiment predictions…in one click.

Start Building Your Data Power. Today.

Book a call with us to evaluate your project and get a quote!

TALK TO OUR EXPERTS

Rapid, Agile MVP for Automated Insights & Actions

Phase 1: Brand Core
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Discovery

A discovery phase to align wins with your data.

During the first three weeks of our journey, we focus on your vision and real business needs. We will:

  • Understand your customer contact touchpoints and associated proprietary data assets
  • Define key questions/insights specific to your business
  • Decide the output format for AI chat
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Duration: 1-3 Weeks

Business Value:

  • Develop a cost-efficient solution, prioritizing accuracy and scalability without compromising on either
  • Chart the path to gain relevant insights in the most effective way
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Stand-Up Touchpoint Search & Fixed Prompts

Setting up a search for your unique business needs, integrating across key customer contact touchpoints.

Bringing all we know from the discovery phase, we partner with you to set up:

  • A transcription model for each of your customer channels, categorizing contact datasets by deep themes, topics, and context
  • A custom-GPT engine to search across your IVR/phone, email, social, and other touchpoints, including predefined sample prompts and queries
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Duration: 1-3 Weeks

Business Value:

  • Test with sample inquiries and get relevant insights using your own data 
  • Stand up an integrated customer search quickly, one you can evolve and customize as needed (or use as-is!)
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Implement Chat Interface

Setting up cross-contact channel search to meet your business and team needs.

We then enable search models to be used in a simple, intuitive chatbot:

  • Build context for GPT engine
  • Implement GPT AI agent (using your own branding as needed)
  • Develop evaluation system based on results
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Duration: 6-10 Weeks

Business Value:

  • Chat interface based on your proprietary data = gain the ability to quickly uncover hidden, shared insights across your customer contact channels
  • Results evaluation report to identify and act on usage trends and predictions for your touchpoints
Phase 2: Iterate & Optimize the Core
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Refine

Improve the accuracy and usage of your business-related questions by refining the toolkit.

Your journey evolves as your team uses the toolkit, and we’ll help you:

  • Build customized chains of prompts
  • Create visualizations/reporting of insights across and between customer contact channels - including predictive trends 
  • Assess results and optimize ML model to improve answers
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Duration: Ongoing

Business Value:

  • Fully integrate and unlock the potential of your customer data, across all touchpoints

GPT-Driven Digital Transformation

We also offer GPT-driven services that cover different types of data sources, including Augmented Analytics (chat with your sales data, analytics, or other numbers), Multimedia GTP (audio, video & photo), and Neural Knowledge Base (PDF, Keynot

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Ekohe Enterprise GPT Services

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Augmented Analytics

Talk to Your Data

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Neural Knowledge Base

Chat With Your PDF’s & Scans

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Multimedia GPT

Speak with Your Audio & Video

Let's Move You Forward. Book a Consultation, Commitment-free.

Let us bring your vision to life, together. Fill out our contact form or emailinfo@ekohe.comto learn how.